All my listings are instant downloads. As soon as you make payment, automated email with the download link will be send to your email address. If you are having trouble downloading, please contact me via private conversation.

Since it is impossible to return digital files, once the file download link was sent to you the sale is final and I won't accept returns or exchanges.

However, if for any reason you are not satisfied with your order, please contact me. It is very important to me, that my customers are happy with their purchases!

Feel free to contact me regarding any matter via private conversation on Etsy
or via my website www.zoya.matyushenko.com

For new patterns and updates follow me on social media:
on Instagram: www.instagram.com/zoya.matyushenko
on Facebook: www.facebook.com/zoyamatyushenkodesigns
All links to my pages are also listed here:
https://linktr.ee/zoya.matyushenko

Most of my patterns are written instructions only. These patterns are listed in the "Written instructions" section of the shop.

You can also see all the details on what type of instructions are included for each particular pattern by expanding "Description" section by the "Add to Basket" button.

Some of my designs include video guides to support the pattern, they are sold separately in my GUMROAD store: https://linktr.ee/zoya.matyushenko

Designs that include charts are listed under "+ chart" section.

Designs that include charts AND phototutorials are listed under "+ chart & phototutorial" section.

You can also see all the details on what type of instructions are included for each particular pattern by expanding "Description" section by the "Add to Basket" button.